How can I assign a claim to Florida Claims?
We have several convenient and easy ways to assign us a claim:
- Telephone us at (352) 351-1551
Fill out our quick and easy online Assignment Form
Send us mail to Florida Claims, P.O. Box 2382, Ocala, FL 34478-2382
How soon is my claim assigned to an
We immediately assign an adjuster to your claim. Through
our secure, online, password-protected area, you will be able to login and get your
adjuster's name and the file number assigned to your claim. (Coming soon!)
How soon do you contact the insured
We will always make contact the same day the claim is
received. Even if the adjuster assigned is not in the office when he is assigned the
claim, our claim assistants will make contact. They will provide the insured and/or
claimant with the adjuster's name and our office phone number. They will also give
them an approximate time the adjuster will be calling to set an appointment. This ensures
you that they know their claim is important to you and is being handled promptly.
How can I check the status of the
claim I assigned to you?
We have designed several convenient and easy ways for you to
check a status:
- Login to our secure password-protected area (Coming soon!)
- Email us at firstname.lastname@example.org
- Fax us at (352) 351-2612
- Mail inquiries to Florida Claims, P.O. Box 2382, Ocala, FL
- And we always welcome a phone call at (352) 351-1551
How do I know that you will handle
my claim within my company's guidelines?
On our network, we have designed company file folders with
your guidelines available to all of our adjusters. Any time we receive changes or
notations in reference to these guidelines, they are updated on our network. If you
are assigning a claim to us for the first time, please be sure to include your company
What about after hours and
We are available 24 hours a day, seven days a week.
After hours, our phones are maintained by a voice operated paging system, putting
you directly in touch with an adjuster. All of our adjusters have a statewide pager
and a mobile cell phone with them at all times. These numbers can be given to your
dispatch units for direct and immediate contact. We are available for immediate
accident scene investigation for trucking/cargo claims. This can also include
Does this include property and
Yes. We provide immediate response to property and
catastrophe losses. We maintain support services to assist with any emergency
property loss, such as water or wind related losses. We are currently developing a resource page for our clients to use in regards to support services (coming soon).
Do you do damage appraising for
autos, heavy trucks, etc...?
Yes. We use ADP computerized online estimating.
These appraisals include autos, trucks and trailers, as well as specialties such as
fire trucks, cranes, constructions and farm equipment, boats, motorcycles and antique
cars. Please contact our office for rates and/or contract
We will be adding questions and answers to our FAQ
periodically. If you should happen to have a question we have not answered, please
email us at email@example.com.